Returns & Exchanges

At Crown Leather North, customer satisfaction is important to us. We are committed to ensuring a premium shopping experience while maintaining clear and fair return standards.

Return Eligibility:
We offer a 30-day return policy, meaning customers have 30 days from the date of delivery to request an eligible return.

To qualify for a return:
- The item must be unused, unworn, and in its original condition
- Original tags, packaging, dust bags, and included accessories must be intact
- Proof of purchase or receipt is required
- The item must be approved through our return authorization process

Items returned without prior approval may not be accepted.

Return Process:
To initiate a return, customers must contact:
returns@crownleathernorth.com

If your return is approved, detailed return instructions and return address information will be provided directly by our customer care team.

Return Shipping Costs:
Customers are generally responsible for return shipping costs unless the item is defective, damaged, or incorrect.

International customers are responsible for all return shipping fees, customs duties, taxes, and import charges unless the item is defective, damaged, or incorrect.

Damaged, Defective, or Incorrect Items:
Please inspect your order immediately upon delivery. If your item is damaged, defective, or incorrect, contact us promptly so we can evaluate the issue and resolve it appropriately.

Non-Returnable Items:
The following items are generally not eligible for return:
- Personalized or custom products
- Final sale items
- Gift cards
- Special promotional purchases where stated

Exchanges:
The most efficient way to exchange an item is to request an approved return for the original item and place a new order for the desired replacement product.

European Union 14-Day Cooling-Off Period:
For customers within the European Union, eligible purchases may be canceled or returned within 14 days of delivery in accordance with applicable consumer protection laws. Items must remain unused and in original condition.

Refunds:
Once your return is received and inspected, we will notify you regarding approval status. Approved refunds are typically processed to the original payment method within 10 business days, though financial institutions may require additional processing time.

Customer Support:
For returns, exchanges, or refund inquiries, please contact:
returns@crownleathernorth.com

Crown Leather North
Ontario, Canada